Merchandise Return and Refund Policy
Thank you for shopping at CamelliaBrand.com!
If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you receive it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must have the receipt or proof of purchase attached.
Once we receive your returned item, we will notify you that we have received it. We will immediately notify you as to the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card. You will receive the credit within a certain number of days, depending on your credit card issuer’s policy.
Camellia Brand strives to ensure its valued customers receive the highest quality products when shopping online. As such, Camellia Brand does not honor its 45 day money-back guarantee for sales on Amazon.com, Walmart.com, or other e-commerce platforms without valid proof of purchase from the “Camellia Beans” Seller Storefronts.
You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of regular shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact our Customer Service Department at 504-733-8480.